Refund and Returns Policy

Effective Date: December 10, 2024

At LULUBABYCARE, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our Refund and Returns Policy carefully.

1. Returns

We accept returns of unused, unworn, and unwashed items within 30 days of receiving your order.

  • Conditions for Return: Items must be in their original condition, with all tags attached, and in the original packaging.
  • Non-returnable Items: Due to hygiene reasons, we cannot accept returns of opened or used clothing, including items that have been washed or altered.

2. Refunds

If you are eligible for a refund, we will process it after we receive and inspect your returned item. Refunds will be credited to the original payment method.

  • Processing Time: Once your return is processed, please allow 7-10 business days for your refund to appear on your account.

3. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it following the instructions above and place a new order for the desired item.

4. How to Return an Item

To initiate a return, please contact us at:

We will provide you with instructions for returning your item(s).

5. Shipping Costs

  • Return Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect.
  • Original Shipping Costs: Original shipping charges are non-refundable.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately, and we will provide a free return label for you to send the item back and issue a refund or replacement.

7. Contact Us

If you have any questions or need assistance with a return or refund, feel free to reach out to us:

8. Address

LULUBABYCARE
463 Alfred Drive
Forest Hills, New York